General Inquiries


Frequently Asked Questions

General Overview of Ontario Green Savings

 
1Who Is Ontario Green Savings?
Ontario Green Savings is a leading Smart Home Rental Program provider in Ontario and one of the largest rental providers bringing energy solutions, smart home and automation to approximately 8500 customers. Our rental programs provide innovative solutions that allow our customers to choose from an array of plans to suit their lifestyle and comfort levels with market knowledge that includes flexible plans. Ontario Green Savings also provides green energy products that provide a real and convenient solution for consumers to offset the environmental impact associated with their everyday energy use.
2What Markets Does Ontario Green Savings Service?
The Ontario Green Savings Group of companies currently serves customers across Canada in Alberta, British Columbia, Manitoba, Ontario, and Quebec.
3Is Ontario Green Savings Licensed?
Yes, the company is fully licensed to operate in all of its markets.
4Can Anyone Sign Up With Ontario Green Savings?
Adults who reside in areas, in which Ontario Green Savings operates, are eligible to choose one of our programs. Please fill out a Request Form for more specific information.

Billing & Payment

 
1Will My Natural Gas And Electricity Bill Be Different If I Sign Up With Ontario Green Savings?
No, you will continue to be billed by your utility for natural gas and electricity. The only difference will be that you may experience some savings based on the program that you have selected.
2Is Ontario Green Savings Charging me?
Yes, we will charge you a rental amount equivalent to the amount that is stated on your rental agreement for an agreed upon term. The payment will be withdrawn from your bank account.
3Are There Additional Fees That My Utility May Be Charging Me?
No, The utilities will not be charging you more for signing up with Ontario Green Savings.
4Who Do I Contact Questions Regarding My Bill?
If you have any other questions regarding the utility bills you must contact the utility provider.
5Where And How Do I Pay My Energy Bill?
Contact your utility to determine what methods can be used to pay your bill.
6Does Ontario Green Savings Use A Collection Agency?
Yes, like most major companies, Ontario Green Savings does use a collection agency when necessary.

Electricity Time-Of-Use Pricing

 
1What Is Time-Of-Use (Tou) Pricing?
The provincial government has imposed a new complicated electricity plan known as Time-of-Use Pricing where the rate you are charged depends on when you use your electricity and the rates are different for On-Peak usage hours, Mid-Peak usage hours and Off-Peak usage hours. Mid-Peak and On-Peak hours flip in the winter and summer due to demand factors and rates can change every 6 months.
2What Is A "Smart Meter"?
A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

Green Energy Products

 
1What Is A Green Energy Product?
A green product is a product that is certified by Energy Star and is designed to reduce your carbon emission and environmental footprint.
2Does Ontario Green Savings Offer Green Energy Products?
Yes, Ontario Green Savings does offer green energy products in Ontario.
3Why Should I Buy A Green Energy Product?
Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.
4What products and services does Ontario Green Savings offer?
Most home improvement products and services specially Smart Home Automation devices offered by Nest.
5How does home improvement rental programs work?
Ontario Green Savings purchases the products and services you select from the supplier and installs them into your home. The installation gets completed by a trained and certified technician. You then make your monthly payment to us for an agreed upon term.
6Who owns the rental/leased equipment?
Ontario Green Savings owns the rental equipment until you decide to purchase it or till the end of the term.
7Where do I get my warranty and service?
Warranty and service are provided by us or by the manufacturer. All rental equipment comes with a complete lifetime parts and labor warranty.
8What are my payment options?
In order to keep our rates competitive, Ontario Green Savings uses PAP (pre-authorized payment) to debit your bank account for your monthly payment.
9Can I purchase the equipment at any time?
Yes. The Ontario Green Savings Renta agreement can be paid off at any time by purchasing the equipment. Simply complete the REQUEST A BUYOUT Form in the Customer Service section to find out more about your buyout options.
10What if I sell my house during the contract period?
Most Ontario Green Savings Rental agreements can be transferred upon sale of your home providing the buyer agrees.
11Can I cancel my rental agreement?
Rental agreements are for whatever term is shown on the contract. However, you can purchase the equipment at any time or transfer the responsibilities to a subsequent homeowner. In some cases, and with Ontario Green Savings’ written permission, the equipment can also be moved to another location.
12What happens at the end of the rental agreement?
For rental or lease agreements, you will have an option to purchase the equipment at the end of the contract for a nominal pre-determined price, which will be disclosed to you when you sign your contract.
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